We saved two lives at Ste-Flavie!
"On January 7/2009, at 10:53 am, the Quebec monitoring station team, responded to a fire alarm in Ste. Flavie, Quebec.
I'm pleased to inform you that, due to your burglar alarm, I can write to you today. My son and I, were alerted by the phone call of your monitoring station operator at the same time as your alarm started. Following the triggering off of our alarm, we had not observed any smell, or smoke and nevertheless, four minutes later; it was not any more possible to return to our place of residence. Then, we are persuaded that your system played a primordial role for our security. As for me, I shall never live in a house or an apartment having no burglar alarm and of security. It will be priority."
Best regards
(customer name withheld)
(Addressed to Customer Service Supervisor)
"Dear Madam,
My wife and I want to express our appreciation for the excellent customer service we received from your employees during a burglary attempt in our residence on March 14, 2009.
We were in the Quebec City area when we were notified of the triggering of our alarm system. The operators communicated with the police, who noticed upon arrival at our home, that there was evidence of attempted burglary. The thieves had tried unsuccessfully to push in the front door and this had triggered the alarm. It is at this moment that your operators connected me with the customer service department.
Customer service quickly took control of the situation. With the police and our daughter, who went to the scene, the gentleman made sure that the system remained armed in spite of the state of the door. With an emergency locksmith, and the help of our daughter, he coordinated a temporary repair and rearmed the system. He did all of this with efficiency and courtesy.
It was the first time, and we hope the last one, that we live through such an experience. It is reassuring to know that the personnel at the monitoring station assure our protection. Please accept my deepest gratitude."
June 25th 2009
A letter received from one of our customers:
"(Our business)... has been with Microtec for several years. In January 2008, M. Denis Chartrand referred us to Liliane Arbour to answer our different requests regarding our alarm system. I wish to underline Mrs Arbour excellent work and efficiency in answering our technical questions. In today's world, people with that level of quality are precious for companies who, like yours, deal directly with customers."
June 29th 2009
"Pierre-André Doucet,
one of our sales representatives, has forwarded us a customer's praise for the great service he received from M. Jean-Philippe Leclerc, a Montreal installation technician."
July 24th 2009
A letter received from one of our customers:
"Hello Mrs Cecile Veilleux, I would like to thank you for your support in regards with the technical problems I experienced with my alarm system. You are a kind and conscientious person and you have given me complete satisfaction with your service. I would also like to thank M. Charles Patenaude, a technician that came to my house on July 15th 2009 to inspect my alarm system. M. Patenaude was very polite as he thoroughly inspected my alarm system. He is a person who listens to a customer's needs and he helped me understand my alarm system better. I would like to thank both of you for giving me confidence in Microtec. Thanks again, and your bosses can be proud of the work you accomplish."
July 30th 2009
Words from Lilianne Arbour, a technical service representative:
"A customer wanted to congratulate M. David Paquette, a Quebec installation technician, for his excellent and professional work. She says she was really well treated."
August 5th 2009
An email received from one of our customers:
"Dear Mr. Lalonde, I would like, with these few words, to comment on the excellent service I have received from Frédéric Brisson. We experienced a serious problem with our alarm system and I must say that when Mr. Brisson showed up at our house, we were decided on changing alarm company. But with his calm, incomparable personality and his expertise, he convinced us of keeping your company's service. We subsequently received a visit from two of your technicians, M. Coussa and his associate, who were also really professional. With such quality employees, your company will surely surpass all your competitors."
